We have a home warranty covering our A/C unit in our home. Our unit malfunctioned on 6/10/17 (a Saturday). We placed a repair order through our warranty company and they referred us to Maximum Comfort Specialists. They indicated that we would hear from them by the end of the next business day (Monday 6/12/17). I called 6/12/17 at 5:30PM and was told that "Scheduling" was in process and I would receive a call within a half an hour or so. I asked if we could get a priority because we had been without A/C since Saturday (this is Arizona).. The lady said "You and everyone else" then hung up on me. with NO CALL BACK! Needless to say this was #1 unprofessional, #2 terrible customer service and # 3 RUDE! I immediately called our home warranty company and they canceled Maximum and referred us to another service provider....they came at 9AM the next morning (Tuesday 6/13/17) and fixed our A/C in 15 minutes!!!.