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| - TLDR: expansive menu + kids', long waits, standard service, inside/outside seating
This California-based company prides itself on continuing Oscar's and Evelyn's dream of providing excellent cheesecakes and desserts in a bakery setting. I'm not so sure that this is reflected in today's restaurants, started by their son, David.
My family decided that we would venture into the not-so-upscale Fashion Village at Boca Park. Because Cheesecake Factory boasts an expansive menu, even for the kiddos, I guess I wouldn't mind holding our spot in line for our large party. A promised 45-minute wait, although expected at peak dining hours on a Saturday night, was cut down to about 25 minutes: an unexpected, but welcome, plus! The host stand seemed filled with unnerving hostesses as well as the hustle and bustle of seating all the walk-up guests. They probably needed a break and a reminder that every new customer deserves a positive experience.
Upon seating, I was immediately greeted my by waitress. Her smile appeared genuine and her customer service rhetoric was unwavering excellent. I was impressed. A secondary server/busser provided bread and waters for all the guests without question. It was fantastic. Our waitress was very accommodating, making suggestions, attentively listening to our requests/restrictions, and tending to the needs of the young children at the table. Upon everyone's food delivery, a manager approached my table to discuss the reason as to why my salmon salad wasn't delivered yet. He stated a vague, yet wordsmithed response in which he basically stalled for an additional 7 minutes. The "fish just wasn't right" probably meant that it wasn't cooked yet, it fell on the floor, they forgot, or any combination of two. A specific, yet honest answer would have been more appreciated. Isn't honesty the best policy?
Although the selected dishes varied, I will comment on what I tasted during my experience. My salmon salad for $17.95 was delicious. An herb-crusted salmon topped field greens, cut tomatoes, endive, and asparagus paired nicely with my glass of iced green tea (suggest simple syrup from the bar to accompany the drink). The salmon looked at least 8oz and did not overpower the dish. I recommend the ranch in lieu of the vinaigrette. The children's pepperoni pizza can be a little spicy for children, so be wary of your picky eaters. The tostada salad is a mouth-watering heaping mound of greens atop chicken and a tostada. The lettuce wasn't dried/spun prior to plating and, therefore, left an unnecessary pool of water on the plate and tostada (which transformed into a soft taco shell). The meatloaf is average: nothing special and nothing exciting. Save yourself and select an alternative dish. For dessert, the limoncello cream torte was to die for. Layers of vanilla cake christened with lemon marscopone allows for a sweet dish worthy in lieu of any dessert wine.
As we received the check, our desserts were double charged, a strike two for our experience. With the tardiness in food delivery, accuracy of order, and initial experience, I rate it 3/3.5 stars.
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