I didn't have the greatest experience here. I walked in and it took the one employee who was working a little bit to get off his cell phone, take his earbud out and acknowledge me (the only person in the place). I was a little annoyed but I could deal with it. I told him I was looking for a lumbar pillow. I went right to the McKenzie Pillow and he tries to stop me and says they have better than that, that the McKenzie pillow is "old school." I told him my physical therapist recommended this one specifically so this was the one I wanted. I asked if they had standard and/or firm. He didn't really know.
Then we had this exchange:
Me: How much is it?
Employee: $25
Me: Really? Because your website says $16.
Employee: Well, I don't know.
This is not a big store and they don't sell that many products. I don't think it should be that hard to know what you have and be able to explain it to a customer. I looked online before I went but decided to get it locally since I could. Lesson learned- next time I'll stick with Amazon.