I actually had a great experience with them. The doctor was fabulous. I had problems with my contacts irritating my eyes and come to find out they were so thick it always felt as it I had something in my eyes other than just my contacts. She switched brands and that did the trick. The rest of the staff was very helpful. I just wish they had more choices in eye wear. I did save over $110 purchasing contacts through them versus my previous eye Dr. and $85 savings over Costco.