It's very interesting that 2 days after I post my review, a 5 star review appears that mentions how you should always tip your movers. So rather than address my review specifically, Warren's Homework strategy is to have others post reviews about the importance of tipping movers. Seriously. That is what I need to know about movers.
Ok, here's how a reputable business would respond: We are so sorry that you had a bad experience with us. Be assured that your input will help make our business better and that, moving forward, we will make certain that our older clients are treated with respect and not coerced in any way.
Clearly, someone who is mentally alert can choose to tip their movers. But my elderly mother was not the quickest kid on the block and it wasn't that hard to pressure her into tipping.