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  • They get zero stars I rented this place 2522 W Novak Way Phoenix Az from Sundial Real estate February of last year. Soon as I moved in found out about the infestation of scorpions yes I said it! Something that Diana Creason is low down and dirty. She failed to disclose the problem before I signed the lease. So I told her it's the responsibility for pest control since nothing about it is stated in the lease. She email me ie:landscaping read the lease took a photo of the lease, and emailed it back to her. Still nothing in lease, the lease says I can't bring bugs with me to the home..so they should be responsible for theirs. This money grubber who the landlord who doesn't want to get their hands dirty tried to raise the amount of rent to include pest control. The rent is 1, 015.00 I told her hell no. I pay all the utilities and have to pay for landscape, the rent is already to high. I would fight this battle in court because I have small children here and it's dangerous the scorpions blend in with the carpet and come in all sizes as small as a finger nail. I bought all kind of stuff to try to kill them but they just kept coming. So, I asked for a mutual rescission of the lease the owners refused. Now my current situation with the slumlord is an over payment of rent. They get paid by housing every month but because of the holidays the rent was posted as pass due on Sundial Real Estate website where you can pay your bill. On January 6, 2016 I go on the site and see my rent is not paid and pass due. So in fear of additional fees or eviction I pulled out my credit card and was charged 1, 42.00 for a convince fee. A couple of days later I go back on their website and there is a negative balance of 1,15.00 so I called Phoenix Housing and asked if they paid my rent. The secretary said yes we sent a check to them January fourth. So now they have two rent payments! On January 12, 2016 sent a email to Diana Creason for a full refund of my money plus the fees. No response, sent another one threatening to report her business to the BBB and anyone else I can think of. She has no obligation to return my money but do the nasty emails you sent I am return it to you. Still waiting no money or word on when she will return it so I am going to pay the office a visit Friday morning.
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