You get exactly what you expect when ordering. However, there is not a drive through which is a downfall to many, especially when you have kids in the car. They are friendly and not what we have all grown to expect with starbucks - this location doesn't go above and beyond which is ok. For example when I get my drink it usually doesn't have a sleeve on it and they don't say hello or welcome when you walk in. It is close and convenient and you do get the drink you might be looking for but maybe not as fast an enjoyable as expected or for the price you pay.