Every time I call to place an order it takes me about 5 -8 min to get ahold of someone. And when they do answer they are laughing or yelling in the background. Tonight I called to place an order and it sounded like everyone was playing around. Charles could not contain his laugh while I was placing my order. I did ask if they needed me to call and order from a different location due to them fooling around. This location needs someone with customer service skills not teenagers who don't take their job seriously.