| rev:text
| - I wish I could give Allegiant Airlines a negative rating for ALLLL of the issues and BS I have dealt with from this airline.
They are the most unorganized, poor excuse for a business or an airline. I have flown Allegiant about once a month for the past year, only because they used to be the only somewhat affordable airline into Wichita. But Thank GOD for Southwest joining the airlines to fly into Wichita airport now. I understand certain issues may arise that are out of ones control, but EVERYTIME to have a delay.. it used to only be about an hour and it just keeps getting worse.
I did not have any major issues with this airline until about April, but since then
every flight I have been on from Vegas to Wichita or Wichita to Vegas has either been delayed or now Cancelled... TWO TIMES IN A ROW within a MONTH. After reading some review below, they always use the same excuse(s) or reasoning for the delays, which now lead to cancellations. They will begin by saying that "the plane has not yet arrived," then the plane will arrive, but there will be some kind of a mechanical issue.... I have heard all of the issues from lavatory, radio, navigation or something with the lighting and then the hydraulics. But, once this is repaired (usually 2-3 hours later), they will say there is no flight crew and push they delay back to every half an hour until you have been delayed up to 7 hours or more and then they decide to cancel the flight completely.
This happened to me on August 25 leaving Wichita and they put us all up in a hotel, then the flight was rescheduled for the following day at 12p. I now had to miss a day of work and sit in the airport longer. We all arrive at the gate to hear the original broken plane is still not repaired and the plane that flew in the part is now inoperable..... HOW ABOUT YOU DO PROPER MAINTENANCE ON YOUR ANTIQUE AIRPLANES???? Long story short we were not only delayed 7 hours the previous night, had to stay in a hotel room, but now our new departure time of 12pm is pushed back to almost 4pm. They finally offered an $8 food voucher around 2:30pm, but we were supposed to leave shortly after and what is $8 going to buy me at airport food prices??? Supposively, they were giving everyone who was inconvenienced a $100 voucher to use on a future flight... I will believe that when i see it, but why would I ever fly this airline again??
Well I did... or attempted to and that was before finding out on 9/21 at 11:26am that my flight due to depart on 9/22 was cancelled. I had called the "customer help line" as my text alert told me to and I waited on hold for 1 hour and 45 mins before speaking to one of the unprofessional (lack of) Customer Service agents, Josephine....
Once I finally was connected with someone, I insisted that they pay for my flight through another airline carrier, since all other flights are now close to $400 being it is less than 24 hours before departure. I was told by JOSEPHINE that they could only refund my money spent or put me on the newly scheduled flight the following day. I then asked to speak with her manager and she said, she could not transfer me and I said, "then have the manager come pick up your phone to deal with this unhappy customer (ME)." I was then told by Josephine she was not authorized to allow me to speak with a manager... ARE YOU KIDDING ME??? This went back and forth for about 5 minutes until I said just cancel my flight and I will submit a complaint about this unprofessional airline and also your (Josephines) lack of customer service.
When I asked, "What is my cancellation number and amount I am being refunded?" Josephines reply was.... "UGH!!!, Sigh" Well excuse me for inconveniencing you.... JOSEPHINE!!!!! Herb was apparently the manager on duty and I was denied being able to speak with him or even another agent after Josephine's unprofessionalism pissed me off so bad.
I was as patient as, as nice as I could be... based on my current situation of being stuck in Wichita and not having a flight home and not having to fork out almost triple what I paid for my original flight on a separate airline, because it is so last minute.
I had sent a complaint in on Augu
The same situation happened to be in exactly a month time period... I have obviously learned my lesson and will NOT travel with this company EVER again, but I will also tell as many people as I can the horror stories I have experienced. I will create a battle to get them to pay me the difference of the new flight I had to book on Southwest so last minute.
I am shocked a business, let alone an airline can operate this way, treat their customers as if we are the issue and not provide any compensation, besides future travel vouchers for $100... NO ONE WANTS TO USE YOUR SHITTY AIRPLANES. Maybe if you would have maintained them properly you wouldn't have to ground 30 planes out of the 58 plane fleet and cancel tons of flights and completely inconvenience 1000s of people... YOUR CUSTOMERS!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)