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| - No, no on LoLo's!
Yowsa, after wanting to try chicken and waffles for a long time, Lolo's was an incredibly bad experience. Food, service and business practices all need SERIOUS help.
We arrived to a 1/4 full (at best) restaurant. Staff seemed friendly enough but once our order was taken the whole experience went down hill fast. One of our four entrees was not delivered with the rest (by a server other that the one who took our order). It was several minutes until we could get the attention of our waitress. She said she would look into it. A few minutes later she returned to inform us that the kitchen said our food had all been delivered. Cleary that was not the case we explained since one of us was sitting there with no food. Off she went to the kitchen again. She returned to inform us that since it was closing time (4 PM) they were now out of white meat chicken, and corn, but that she could bring us some left over chicken legs to make up for it. How a chicken and waffles restaurant runs out of chicken and corn is beyond me....likely they simply didn't want to make any more to correct their error. Since 3 of our party were now 1/2 way through our entrees, we said fine bring out what you can. She delivered 3 cold legs and told us that the missing entree would be removed from the bill, along with 2 of our drinks.
The food was a total flop. Waffles were on the cold side and not terribly good. The chicken had obviously been sitting in a warming tray for at least a few hours...maybe longer. Not a good thing with fried chicken. The mac and cheese was decent enough and the syrup was good. Small victories come hard at Lolo's.
When we were presented with the bill, we were surprised to find that nothing had been deducted. After struggling again to find our waitress, she assured us that one entree had been deducted along with the drinks. Frankly were we in a hurry for a family engagement and should have pressed the issue. Instead we paid the bill and left. Hours later, in examining the receipt, we added up the bill manually only to find that NOTHING had been deducted. NOTHING! In addition, an automatic gratuity of nearly 20% had been added....for 4 adults and two toddlers (who ate off of our adult entrees).
To summarize: Avoid, avoid, avoid Lolo's! Frankly even Waffle House puts this place to shame, and trust me, I'm no fan of Waffle House. Unless you relish spending your money on lousy food, lousy service, and highly questionable business practices there are TONS of other great places to eat in Scottsdale.
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