UPDATE: I was at Town Square and thought let me see how this goes. Upon walking in the store I was greeted by three different associates and was assisted immediately. While in the store I noticed they greeted everyone who entered, very pleased with service and upgraded to reflect the visit not only at this location but a recent visit to the MAC counter at Nordstrom's and the customer service I received there.
Love MAC, HATE this location! So rude, you basically have to assist yourself, I was almost to the point of opening drawers myself. I was standing in line to check out and a sales associate walked another customer over put her in line in front of me and said she would be assisted next?! WHAT! I was livid and the customer said are you in line, yep but I guess they don't care. Finally someone else came over and I told her that I hadn't been acknowledged by anyone and yes I needed more stuff. She was actually very helpful but not enough to make me shop here again. I should have known as the last time the associate seemed totally uninterested in assisting me until it became apparent I was going to purchase around $300 in product. Take your business to Dillard's at the Galleria or Nordstrom's. Or just order online and avoid their rude, condescending, close to non-existent customer service all together.