Great company! During my one experience with them, they get top marks. During our most recent "Polar Vortex" where it went to -8 degrees here in PIttsburgh, I had a pipe burst in my tenant's unit. I had to shut down the water to the whole building. Benjamin Franklin Plumbing came out that same day, even though half of Pittsburgh needed a plumber, and he found the crack in the pipe and repaired it on the spot. I had initially thought they would just come out to give an estimate, but when he priced it out it was very reasonable. Not a cheap fix, granted, but came in a few hundred less than I anticipated. Will be my plumbers for life!