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  • Everyone in our family caught this stomach bug that is going around. All four of us were up the entire night vomiting. To say the least, it took everything for me and my son to walk into this urgent care clinic. When we arrived there was not anyone in the waiting room (I thought Yes!, we should be out of here in no time). My insurance just changed and I did not have my card mailed to me yet. When I walked up to the counter, the receptionist asked how she could help us. I told her that my son and I were both there because we were sick. She quickly asked me if I had insurance. I gave her a paper with the information on it in hopes she could assist me with it. She looked at me and said, I cannot take this. I told her I knew that I needed to get the member number. She responded, well I can't do that for you. Ok, what do I need to do? Just let me know so we can get seen. Again, no assistance. She looked at me like I was asking her to go way outside of what she is allowed to do. As I took my paper back, she made another comment about how I needed to get the information. I turned around and said, we are going to another location. She then said, ok do you want your ID? Her last response as I was walking out the door with my son, "Have a nice Day'. It was said in a very rude manner and I was completely floored by this. This was an absolute terrible experience. Luckily, I found another urgent care down the street who was able to help us.
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