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| - I liked them a lot until I had to call them to get the discount fare for the toddler but since I was booking our tickets together (because a two year old legally can't fly alone so I HAD to) on the phone, I wasn't getting the lower internet rate. That's extortion! I'd much rather do the entire thing on the internet. Then he tells me that the child's fare goes off of the regular rate which is only one dollar less than the internet rate. What the hell? Why would I ever want to sit on hold for 25 minutes to book a flight to get this crap? Then they tried to get me to pay $15 more for the next class up (I know, upper class on Southwest - strange). I asked what I got: 1.25 times the miles (yeah, you heard right 25% more - that's going to get me far), first boarding and a free drink. I clarified that with a child I get to board first anyway (they confirmed this). Then I asked how much a drink costs. $5. So essentially they are asking me to pay $15 instead of $5 for a drink I may or may not want (then again, I'm traveling with a child so who am I kidding, I'm going to need a drink). And to top it all off, they tell me we can't do on-line check in because Beckham doesn't have a picture ID. I tell them but he does have a picture ID. He has a passport, in fact he has two. The Southwest person tells me no one has two passports so I tell him that no, it's true. The toddler and I both have two as we have dual citizenship. (Not that we would need them to fly to California so the whole conversation is entirely pointless now.) The Southwest man being the all-knowing scholar he is tells me that's impossible and illegal. I take a deep breathe, tell him he's right, I'm wrong, how stupid I am. I must be thinking of my library card. Why are things so difficult sometimes?
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