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| - Everybody is nice till the sale. Me and my fiancé recently purchased a bed frame from here. It broke on our first night simply sleeping on it. When I went to revolve with the problem, not only did they do nothing to solve the issue, they accused me of wrong installation (see other reviews, I'm not the first in this situation). The bed has a very cheap wood middle support beam and cant take the weight and thus needs to support legs under it. These legs are so skinny that if the bed shifts even a millimeter the legs no longer are perpendicular to the ground and they snap under weight. When I brought this to their attention, they told me to make sure the bed didn't shift or move at all, not even a little, knowing full well we have the frame on a hardwood floor. When I said, you are making me treat this bed like a glass vase, kids are support to be able to jump on to their beds and the frame should hold (no kid actually jumped on this bed), please help me solve the issue with the bed, they replied with the following:
"Kids are NOT supposed to be able to jump on beds!!!!!! They are not meant to be pushed around and they are not even intended for sitting - they are meant for sleeping on. If you use your bed for anything other than sleeping it may indeed break but that will not be a manufacturer warranty issue."
The above reply was from Valerie who was assigned to our case. As you can see from this and other similar reviews, she is extremely rude and unsympathetic to your issues and no matter what, its your fault.
In the end, I fixed the bed myself with a 20$ metal middle support beam from ikea. I wish I had taken the reviews of this place more seriously.
if you buy a bed frame from Revolve Furnishings, you are buying a museum bed. No kids, no moving, and absolutely no sitting!
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