I tried to order the Garden Goat but wanted to substitute the goat cheese for a different cheese because I don't like goat cheese. The cashier said I couldn't because the fried goat cheese medallion is considered the protein on that signature biscuit. She then suggested the Hollerback Club without bacon (I'm vegetarian) but I noticed that signature biscuit didn't include a cheese so I asked if I could substitute the bacon for a slice of cheddar cheese. The cashier once again said no. When I told her never mind I'll just go somewhere else to eat, she said she could make the substitution this one time for me but they don't typically do it...but I had already had enough, it's disappointing how un-accommodating and difficult they were to me for simple requests. A slice of cheese would cost them less than bacon. Sigh.