The car was fine, the customer service good. However, they tell you that you need to get the "toll-package" because it's cheaper, even if you just plan to go through one toll. Not sure how a $2.00 toll is equal to a $30.000 charge, which was on my final bill... Also, they said that it was cheaper to get the "gas-package," as it is only $1.96/gallon. As I was driving around Austin, I found loads of cheaper stations, AND they charged me for a full tank when I returned it, even though it was 3/4 full. When I called to complain, they wouldn't do anything.