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| - I have been having issue after issue with Cox. First, I was without internet for 2 months and I was in communication with Cox a majority of that time. When I got a tech out, he confirmed that I did not have internet, and that I would not have been able to have it because none of the electrical outlets were working.
When I contacted Cox to ask about a refund for the 2 months I didn't have internet, they said they could credit me 1/2 a month! Wow...and they also charged me $75.00 for the tech coming out, which I was never told about. When I had chatted with their online help, their agent offered me a tech visit and did not once mention there was even a possibility for a fee. I would have said no if I'd known I was going to be charged $75.00 bucks (and my problem wasn't even fixed, I might add).
Also, I put my account on automatic payments with their "easy pay" and for whatever reason it did not take - but considering I got a confirmation that it worked, I didn't know until I got charged a late fee!
And now, my bill continues to go up every month. I signed on for one price, and now I'm suddenly paying another.
I will be looking for a new provider ASAP.
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