| rev:text
| - My wife and I rent a house that is managed by Southwest Management Group, and our rental agent is Lisa. We've been in this house for over 3 years now, and we love it.
I've worked with a lot of real estate managers over the years, from both the rental and from the investor side of the fence. A lot of the complaints I am reading here honestly have less to do with the management company than the homeowner. The best you can hope for with a management company is an agent who will return your calls, answer your questions, and ensure that both the renter and the homeowner are both upholding their ends of the agreement. From my personal experience, Lisa has done just that, and has done it in a friendly and professional manner.
When we have issues, we leave a message for Lisa, and we have never waited more than 24 hours for a return call. For the most part, any complaint or technical issue with the house is dealt with in an expedient manner, and we don't have to fight with them to get things handled.
The only exception to that is with our pool. There is some problem with the equipment or chemicals or something, and a few times per year, our pool just turns green for no reason. The pool company can't seem to get it fixed, and blames it on us, we blame it on the pool company, and it goes round and round between them, us, Lisa, and the homeowner as to who is responsible.
I would highly recommend Southwest Management group and Lisa to anyone, though I would avoid renting any home with them that has a pool. Their pool company is contracted across all of their properties, and if there is a problem with your equipment, you may be in for the same hassle we have faced multiple times in the years we have been here.
|