The bread on my sandwich was good without being overwhelming. The ingredients were fresh. It was just not made the way I asked. I ordered the Hammie Skinny, and asked for mayo, mustard, lettuce, and tomato. It came with barely two leaves of lettuce and mayo. I asked for a pickle on the side, thinking it would be a dill spear. Nope. I got a skinny slice of dill placed on top of the sandwich wrap.
The broccoli cheddar soup was very good -- not too thick and with bits of broccoli throughout instead of one big chunk here and there.
Potbelly's carries a different brand of bagged chips called Zapp's. And the restaurant must be famous for its hot pickles as they sell jars of them under their own brand name. Potbelly's also offers shakes and -- something I love that's hard to find -- malts! The salads I saw all looked good, so I'm willing to give this place another try.