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  • I signed up for internet through Century Link about 5 days ago and they scheduled me for an appt for a tech to come out yesterday. Well he came for 2 hours, and left without even doing a test run to ensure the wifi was working. Come to find out when I got home that it was not in fact working what so ever. I called customer service and they told me I should have received an email to "activate my services" and then my call got disconnected... I call back (after waiting another 15 min on hold) and RE EXPLAINED my issue to the new rep. They couldn't even find my acct so they cold transferred me. I am now on my third representative. RE EXPLAINING yet again why I am calling in. They told me they have no idea what the previous rep was talking about when they said I needed to activate my services. Great, at this point it's easy to say I am frustrated. So then THIS rep tells me that my services should start working after 7pm central time.... Ummm what??? Should my services not start working the moment the technician comes out to install it? The rep on the phone also failed to realize it was in fact past 7pm central time and she was just trying to rush me off the line. Finally she took a moment to trouble shoot with me and said the wifi I purchased does not match with the wifi the tech installed (whatever the heck that means)?? She was nice though and so I was patient with her. She told me she needed to get her "higher level team of techs" to assist because my issue was greater than she could handle. So I waited. for 52 mintues. ONLY TO BE HUNG UP ON!!!!! Again!! I spent 3 hours on the phone with Century Link trying to get my internet to work.. I was hung up on 3 times, and transferred incorrectly. I was told wrong info time after time. They couldn't find my acct. I can't even log in online because my account doesn't seem to exist! Mind you each time I called back there was a hold time of 15+ min just to speak to a rep. I still have to internet, yet they are charging me for it and charging me for their incompetent tech to come out and install it wrong. I am a normal person who works a normal 9-5 shift. Meaning I don't have all the time in the world to sit on hold and have my time wasted with a company who gives incredibly POOR customer service. I will be calling today to cancel my services. I never should have left Cox.
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