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  • RUN AWAY!!! SCAM! SCAM! SCAM! I had my car in for service at the dealership. The dealership told me I needed rear brake pads urgently. I shopped around and compared prices to the dealership, and of course Brakes Plus was considerably cheaper. The person I spoke to whose name rhymes with tow , told me he could even do better than their base price because he had a $20 off coupon. I was pleased with his concern about saving me money and booked an appointment. After getting off the phone, I looked online and found a 50% off coupon. I wondered if they would honor it so at the appointment time I told him about it and he said oh yeah I'll give it to you ( not very forthcoming about the coupon and saving me money after all). My husband warned that places like this will draw you in with a low price and then tell you you need every little extra thing there is. I reassured my husband that I was right and I wouldn't pay a dime over what I was quoted. I dropped off my car and received a phone call 20 minutes later saying I needed a "special" caliper, and that one of my rotors could not be machined due to its thickness. I was surprised and a little irritated that the serviceman told me I could call him back after talking with my husband but that my husband probably wouldn't even know the special tool that was needed for the special caliper. (Now my husband knows a lot about cars but doesn't have a lot of time to work on them so I was a little insulted on his behalf. ) I called Ford and told them my situation and asked if there was a "special caliper" that needed a "special tool" using the same terminology that Brakes Plus had given me, and they said absolutely not. I called Brakes Plus back I told him I wouldn't be paying the extra labor for the special calipers and the special tools needed and they said okay come pick up your car. I won't be going back to Brakes Plus. I don't recommend anyone go to Brakes Plus. But the biggest blow to my ego is that I have to tell my husband he was right. :(
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