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  • We purchased a crystal shaded chandelier for our powder room that ran a few hundred dollars from ultra lighting back in the summer of 2010. We were told it would take 4-6 weeks since it was coming from china. No big deal since our renovations would be taking about 2 months to complete anyways. By the time the 6th week rolled by we hadn't heard anything from them. My wife called them numerous times, each time they said they would look into it, took down her number and then never called her back. By the 10th week we finally had our fixture, but they had brought in the wrong color shade! It took another 3 weeks of chasing them before we finally ended up with the correct shade. I don't know what it is about the home furnishing industry but it seems when someone quotes you a delivery time you should really double it to get the real date. Once they have your money, customer service falls to the wayside. It's a shame because they have some really nice light fixtures at reasonable prices, but based on the round around we received, I'd recommend looking elsewhere unless your item is in stock.
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