They don't appreciate or even recognize prior purchases/business. I have bought several vehicles over the years from fletcher jones Toyota and always went through the same person, who is no longer there. I presented my trade and they offered me a price well below blue book, they told me to take it or leave it, I left it. The vehicle I was looking at was also priced several thousand over what other dealers have the same vehicle listed at. I was interested in it because it was the color my wife wanted. In summary, they are priced more then the competition, provide ultra low ball trade in offers and act as if they are the only game in town, doing you a favor. save your money and take your business to a dealership that is at least fair. In my opinion, Fletcher Jones has become a rip off dealership. Be sure to tell ALL of your friends and family to NOT do business with Fletcher Jones companies. The low kbb.com blue book for my vehicle was 17k, they offered me 14k.