This is a convenient place to go for a quick bite and some coffee. I'm not often pleased with the service or cold the food is, even after multiple requests for the bagel to be hot. I always ask for the bagel sandwiches to be toasted and hot, but rarely does it actually come to me warm at all.
One time I was here and they were moving a couple of gigantic coffee containers across the floor on a rolling table, and the entire canister slammed to the ground and flooded the area with coffee. Luckily I was not sitting right there, but there were a couple tables nearby. It was so tacky, and in bad taste. The people who work here don't seem to strive to show off their best, from what I've experienced, and it doesn't add to the experience... At least the coffee is usually hot.