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  • Pre-ordered the brisket dinner and smoked sausages on the side. Picked up my order and when I get home, it turns out the pickle and coleslaw are missing. I call the restaurant and inform them of this. The person who answered the phone admitted she forgot to include them. I was told when I come next time, I'll receive me an extra pickle and coleslaw... huh? So Pig Out BBQ's manner of dealing with customer complaints is to solicit future business while concurrently offering a solution with no real manner of execution. Am I supposed to come back whenever I feel like having some Pig Out BBQ (whether its months or years down the road) and tell whoever is taking my order that I was cheated out of pickles and coleslaw and was told I would be reimbursed for it whenever I decide to return? They also tried to blame it on the fact that they have two websites: pigoutbbq.ca and pigoutbbqpickering.com. I was told I might be confused about whether what I ordered included pickles or coleslaw. Both websites say the brisket dinner includes 1 trimming, coleslaw, pickles, and a dipping sauce (I didn't receive a dipping sauce either). Also, when you google pig out bbq, the former website as opposed to the latter, is the top hit. They both list the location as 780 Kingston Road, Unit #6, Pickering, ON. Why do you have two websites with different prices???? To make matters worse, what I ordered was based on pigoutbbq.ca. it lists the brisket dinner as $14.95. The new and "correct" site lists it as $17.95. I was charged $17.95 and was willing to let that go. When I asked to speak to a manager or the owner I was told "oh they aren't here I don't know where they are". Drove to a different city for some good BBQ and came home to disappointment. Thanks Pig Out BBQ for the amazing experience. PS: For anyone who thinks pickles and coleslaw aren't a big deal, pickles are the palate cleanser that make BBQ what BBQ is. Maybe I'm being a stickler but Pig Out BBQ makes its money from being featured on "You Gotta Eat Here", the restaurants attention to detail and consumer concerns (all highlighted in the "You Gotta Eat Here" segment). Don't be fooled.
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