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| - We were initially very excited about going to Diana's yesterday. We have been to Diana's before and they never disappointed once. However, after yesterday, I regret to say this is probably one of the worst seafood establishments out there. You basically pay 4 stars for 1 star service and quality. The moment we walked into the restaurant, there was confusion at the front about our reservation. The hostess who was taking care of us decided to walk the other customer who came in after us to her table first and left us hanging there for 5 minutes. No apology, but not a big deal. We were not in a hurry. When we arrived at our table, we were served with tap water. I mean, fresh from the tap, with still a strong taste of chlorine, clearly not filtrated water. I would totally understand if we are going to a 1 to 2 star restaurant where keeping the budget low is a concern, but this is not something to expect from Diana's! Anyhow, we proceeded to order our appetizers. We started off by ordering a Ceasar salad, steamed mussels with white wine, a dozen of oysters and 4 cherrystones. The salad arrived, fresh, but completely overpriced for its portion and ingredients ($18). Steamed mussels arrived next. We tasted one each and was completely turned off by its staleness. We complained to the server and a supervisor came to explain to us that this is normal because they are from B.C! What the heck?! Do you think this was the first time we ever had mussels? What rudeness? Treating your customers like a fool! Reluctantly, she took the mussels back. Our final straw -- the oysters and the cherrystones. The oysters were decent and that shouldn't be a surprise. Yet, the cherrystones were a joke! We ordered 4 in total to taste and they charge $4 each. If you charge such a price for one piece, the least you could do is to guarantee their freshness and quality. One of them was the size of a little neck clam -- no bigger than a loonie, a quarter of the size of a normal cherrystone. We waved the server over and pointed it out. She laughed and we asked her to replace that one for us. She left and then some Asian guy who worked at the oyster bar came over and shamelessly told us that he saw nothing wrong with this. He explained that their stocks came in as bulk and he had no control over their sizes. I calmly told him that this was embarrassing for such a reputable seafood establishment to put such on a plate and that he had the choice to not serve this wimpy clam to the customers. All we wanted was a sincere apology. But all he did was to continue to talk to us in a condescending way! Way to treat your customers and get them to come back! If this Diana's chain continue to serve low grade seafood and hire this group of rude, poorly-trained staff, this will surely destroy their longstanding reputation within a very short time! We left hungry because we didn't see the point of giving them another chance. For the little that we ordered, we paid over $60! For now, we know we will never step our foot back into this particular Diana's again and we will surely warn everyone we know about this horrible restaurant. This is definitely one of our worst experience dining out!
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