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  • THIS IS A REVIEW BASED ON ONE BAD EXPERIENCE AFTER MANY MANY GOOD ONES! Let me start by saying that my family and I have come to this location for YEARS. My husband AND my father (and now most of the rest of the family) LOVE the wings here... We generally split a couple of big platters and a few house salads... great food and a good relaxing atmosphere with WONDERFUL service... HOWEVER - Yesterday (Father's Day - Sunday, June 17th, 2018) we came with the same number of folks as always (7 adults, 3 kids)... We were quickly seated and ordered some cold sodas. I didn't notice at first as I've been getting over a cold and thought it was just me that was warm, but the A/C was off... we were told that it was (A) broken, and (B) had been broken for a few days. Right off, I'm not happy that they're open as this is a Charlotte summer and it was way upwards of 95 degrees and counting. They had no fans going, and they refused to open up the doors to the outside for a crossbreeze... In any case, and against our better judgement, we decided to tough it out in the name of Father's Day and wings. We ordered at 5:20pm... the restaurant was NOT full nor very busy (largely due to the A/C being broken)... by 6:20pm (yes, an hour) our SALADS had not yet arrived. My mother suggested (optimistically) that we move to the other side of the dining room to be out of the way of the sunlight. After discussing it with the staff, we moved... and then, my salad arrived along with one of the many plates of wings. Firstly, my salad plate was HOT. I mean as if it had been sitting under a heat lamp hot... And the wings on the plate were dry, shriveled, and looked like a disaster. At that point my husband and I had had enough... We told the family we should try another restaurant, we offered to pay for our drinks (the server refused our money as she wa beside herself with anxiety), we tipped our waitress who had done NOTHING wrong... Apparently, the kitchen was understaffed (again, probably due to the A/C being broken)... and she was profusely apologetic. I did not see anyone who seemed to be a manager. At no point did anyone in charge come see if we were ok or apologize for the wait or lack of cool air... I have NO idea who runs the place, but when your air conditioning goes out in June in NC, YOU CLOSE THE RESTAURANT. I cannot see how being open was either legal or sanitary. The longer we waited the more we each started mentioning how if it was this hot out in the dining room, the kitchen had to be a nightmare... and with raw chicken meat, that's not a recipe for a healthy gastronomic experience. In short... I won't be back until I'm good and sure that they have their proverbial ish back together.
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