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| - I picked up my little local neighborhood paper and read a great review on this place. Since, I am a foody and prefer to spend my money in a locally ran restaurant I choose to not make my crab and shrimp capelini, which I had planned on the day before and postpone it till the next night.
We arrive and were greeted by a young high school boy who sat us at a table near the window. The food seemed diversed and had something for everyone on it. The waitress tells us that they have only been open for 2 months. I'm thinking cool....I choose the 13 north blue burger and a house mojito. When the burger arrives it was insane and awesome - when the mojito arrives it was truly the nastiest tasting mojito I have ever graced my lips on. It tasted like soda water with a little ick. I was looking forward to the taste of rum, sugar mint and the combination of sweetness, refreshing citrus and mint flavors, intended to complement the potent kick of the rum. I walked it back to the bar because the waitress was texting on her smart phone and did not come back to check on us. When it returned (supposedly) new and improved it tasted more of the same. I told the waitress I would pass on the drink all together and move on to my lemon water and amazing burger. I take a bite and try to move on and realize that "Oh, well, maybe I wasn't supposed have to drink tonight" When all the sudden me and I my companion here loudly the bartender say, " I am not making him another mojito, I know my mojito's rock and are always fucking amazing"; screaming loud and echoing off the walls of this small little place that was almost empty.
I called the manager over and even though he comp our entire dinner he handled me and my guest like a used car sales person, wheeling and dealing with me to forgive his "Bitching Bartender" for her explosive and reactive outburst. As a person who knows excellent customer service you don't make excuses for your employees who scream cuzz words across the restaurant so everyone can hear them. To say the least we won't be back.
Now, on a good note: The food we did have was very, very good, however its not hard to make a good burger. My challenge to you would be to plop down at the bar and have hissy fit drama queen, "Bitchy Bartender" make you one of her "Always fucking rocking perfect mojito's". And, if you don't like it send it back and watch her react and tell you that you are wrong and she is always right. It's very interesting.
Steve: If you believe this is the kind of person you want to work for you, then I am almost 100% sure your doors will be closed with the next 10 months. Good luck 13 North Grille - you lost my vote and dollars!
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