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  • I should have known that the service was going to be horrible as soon as I walked in to a very very dim empty restaurant during lunch hour. (12-1) I've been to this same location many times and never had a bad experience and the food was tasty, but it was several months ago. I went against my instinct since there was only one car at the drive thru and the only guy was already working on their food so I figured at least it will be fast and I can eat alone in peace. Boy was I wrong! The only chubby guy there with the beard and glasses took my order which was a sweet n'smokey chicken flatbread with avocado and a cranberry truffle smoothie (which they were out of cranberries btw when it's not that late and it's the item they are currently pushing). SMH. After about 10 minutes another tall guy appears in the back wearing a flannel shirt asking about other orders and they were all wrong. By this point, another 5 min later, I'm getting impatient, but finally get my food a super bland smoothie and the WRONG food!! I go back to the counter and tell the flannel guy that happens to pass by, that it's not what I ordered and instead of helping out, let's him (chubby guy) do it. By this time he's falling behind as more cars have pulled up. Another 5 minutes go by and he comes out with my flatbread and when I ask him "you added the avocado right?" (This has now been a 20 min process) Chubby guy tells me yes and begins to walk away but then he takes a few steps walking back to the kitchen and realizes I'm going to eat there and he turns around and tells me "oh you know what I didn't put avocado sorry about that" and takes my flatbread before I can unwrap it. That's 2 times my order has been wrong and even then I say "oh it's ok". He comes out for a 3rd time, 10 minutes later, (now a 30 minute ordeal) and I figure ok I can still eat and make it back to work by 1pm. During this time there is also a small line of 3 people waiting and still flannel guy is not helping. I open my flatbread and there is NO CHICKEN!! WTF!!! Just some smeared avocado some melted cheese and one bacon strip topped with a lot of spinach. I'm livid now what am I supposed to do just keep telling this moron that it's ok?? So I go to the counter again and say excuse me this is still wrong. Where is the chicken? He tells me "oh it has chicken do you want me to remake it for you?" "No I want you to go heat up some chicken and just dump it on there. You've gotten my order wrong 3 times now and I'm going to be late for work and you weren't even busy when I got here!" Two guys in line walked out after hearing the nonsense. It's now 12:40 and I walked in at 12:05, I still haven't eaten my mediocre lunch!! After he dumps the chicken on there I eat because I'm starving now and do not have the time to argue about getting my money back, but never again will I lay foot in this place. If I could give it zero stars I would. It definitely gave me a bad taste about Tropical Smoothie in general.
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