We have been going here for a long time - their food is delicious. However, on Saturday night, 2/21/15, the bottom dropped out for some reason. We got there and there was a line so we knew we would have to wait. They told us it would be 30 minutes and as we stood and then sat there, we realized that was what they were telling everyone. We waited over an hour for a table but we visited with friendly people so it wasn't as bad. We actually sat with a couple that we didn't know so that was kind of cool too. Once seated, we discovered that everyone was waiting at least another hour for their food to arrive. The problem is - the staff were not apologizing or explaining it. Not once in the 3 1/2 hours that we were there, did one person ever say "we're sorry for the wait" or "we're sorry but the kitchen is backed up" or "here is a 10% coupon for your next visit to thank you for being patient." That would have gone a long way to make people feel better - especially for the new visitors that we spoke with who will probably never come back for a second try.