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  • I used to go to Smashburger often. Hadn't been there in a while. Stopped to grab a burger and when I ordered, I was very specific that I wanted the mayo on the side. I ordered it to go so I sat and waited patiently. I noticed she kept saying to the guys in the back that she needed a side of mayo for my order. I very politely told her that I did not want the mayo on the burger, but on the side. She didn't say a word or even acknowledge me. When I got my burger home, it had the mayo all over it...actually spilling out of it and it was a MESS! SmashFries were pretty much the kind of fries that have been sitting there for a while. Not fresh at all. I did call and speak to the manager about the situation and he was really nice about it and informed me that I would have my next burger free when (IF) I decide to go back. I hate giving such a negative review about this place because typically we have a very positive experience there. Just feel like these types of things shouldn't happen. Again, the manager was super nice and helpful. So that is why I didn't knock down the stars any more than I already did. This is why I should NOT have cheated on my diet...damn you STRESS! DAMN YOU!
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