The idea of this place is great. The actual experience is not. Nice place, decor is pleasant, clean enough and good food. The problem is they seem to be greatly understaffed every time I visit. I have had decent people in terms of services, and a few that I felt could use more training. I always experience a long wait and sometimes a little frustration due to what seems to be a lack of training. The folks that seem to be the managers are always working, which I appreciate, there's just not enough people for what needs to be done. I don't know if this place will make it with their slow service and the competing, similar restaurants nearby.
Stopped in again a few times since my last review because I like a certain salad - last 3 times I've been here they are out of croutons. Appears "they keep selling out" - really? of croutons? Is there a mad dash for croutons that I don't know about? They were also out of chicken soup today - seems like an ordering problem and not so much "sudden crouton popularity". Oh and they were out of bags for carry out. Who is running this place and more importantly, who owns this place? Get off your butt and get in there to salvage the customer experience before it's too late.