I was so excited to see a cvs open up on our side of town. I was even more excited to shop there as I have been since the recent opening. Today however was a shock. I went in to grab a moisturizer and I was in utter disbelief of the scene unfolding before me. There was a pharmacy customer who was upset for some reason or another and had decided to ask for the contact info of those higher up. The customer made it know as the couple walked towards the front of the store that they were upset... nothing unusual there. What I was not expecting was for the pharmacy lady to leave the pharmacy and confront them at the front counter of the store, all the while screaming choice words at the customers. The employee went on to escalate the situation by continuing to engage and interact with the already upset customers. Everybody was yelling. The customers were yelling they would sue, the pharmacy lady was yelling that she won't let them call her a liar. The customers were screaming that she's gonna lose her job for talking to them like that. The lady was screaming back "I bet I don't!" The customers stopped addressing her and began telling the other lady to give them the info. The pharmacy lady then walked from behind the front counter and right up to the angry couple, still yelling at them. It looked like the pharmacy lady was just seconds away from hitting or jumping on the customer lady! I was in total shock! Her coworkers were asking her to go back to the pharmacy. The husband was yelling at her to go, and saying he didn't know why she even followed them up there to begin with. She then yells at the husband that he is racist... mind you this couple is interracial... and he is the same majority race as the pharmacy lady. The whole visit was just a total mess! The lady checking me out was apologizing to me for the disturbance while all of this is happening at the register next to me. I told the woman checking me out that the pharmacy lady needs to just go walk away. She was pouring gasoline on an open flame, yet she continued to instigate by interacting with the upset customers. My whole visit lasted about 7 minutes, and the issue was still going on when I left. As much as I want this location to be great, I was disappointed with the behavior of that employee. The store is still very new, I would suggest corporate watch the video footage of this and begin major intervention and training. The behavior I witnessed was an embarrassment to the entire brand. I wouldn't be surprised if those customers did sue.