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  • This review is now based upon two experiences. The first time here I gave Herb Box five stars despite a service issue thanks to very good food. After my second experience, it loses a star. In fact, if yesterday's dinner had been my first here, the Herb Box would have struggled to get even three. The big problem here, I think, is that management (especially front of the house) is very poor, if it exists at all. I'll start with what went wrong this time. Although we had a nice table, and our server was very pleasant, she was not very effective. It took over an hour to get our main courses, a glass had green matter stuck on it, a knife had a broken tip, and the server disappeared for 10 or 15 minutes at a time. The food also was not as good - maybe I was lucky the first time, but today the pakora was served cold (I think a cold dressing was poured over luke warm food). Other dishes we tried were unimaginative or outright misses. Now on to the first review which originally earned The Herb Box five stars. First, the issue. This location of the Herb Box is in a space that is not ideal for a restaurant, or else it was poorly designed. Some of the tables are fine, but there are so many angles and nooks that a fair number of them are very inconvenient. This is especially true of their tables for two -- in fact, I would recommend not coming here unless you have a party of three or more because you will be seated at one of these problems. Our table was stuck in a corner so tight that we had trouble getting to it. The table top was marred by digs and scratches (as was the one next to us), and both the table and chair wobbled due to an uneven floor. When we asked for something else, we were shown even worse options. For the food to make me forget this inconvenience would be a near impossibility - but it did. I would particularly like to mention the pakora appetiser, which epitomizes the Herb Box's ability to marry flavors and textures into a creative and thoroughly enjoyable taste treat. The Thai ribs, mac and cheese side dish, and even the trout continue this theme. How can grilled trout be tasty? Try adding pickled condiments and a scallion-based creamy side. It really worked. Will the real Herb Box please stand up?
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