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| - Not the best service. I color my own hair to save money. I recently went blonde and love the results. All from products at Sally's. Today I went in and the girl made eye contact with me, I flashed a smile, and she quickly looked away, not saying hi or anything. I thought I may have shocked her with my roots grown out, I think it looks pretty terrible myself (I have naturally dark brown/almost black hair). Well, I grabbed the radical bleaching kit, as I did the last time, and I just could not for the life of me remember what color toner I used over it. I only rembered it was ion brand. I grabbed a couple to show her and compare and get her advice on which one looked closer to my blonde color. She 'Oh no, honey. That's not a toner. Our only toners are wella brand.' I felt a little dumb but whatever, I mentioned how another girl who worked there the last time I was there advised I use the ion brand, and she obviously gave good advice as I am happy with the outcome. She ROLLED HER EYES, and assured me that wella brand was the only toners in the shop. I thought she would maybe show me herself where they are, so I stood awkwardly waiting, and I realized she wasn't going to show me herself as she put her head down to hot something down around the register. THERE WAS NO ONE ELSE IN THE STORE. I was going to make her help me. 'CAN YOU SHOW ME WHERE IT IS?' She looked back up, not looking happy I asked, let out a loud sigh (I started feeling bad) and marched down an aisle, not asking me to follow, but I sensed the tension enough to follow. She pointed out the toners and walked off, even though I had some more questions in mind that I wanted to ask, but I didn't bother and did online research in the aisle. I decided to just stick with what I know, though I almost didn't want to purchase anything anymore to save her from becoming even more annoyed by myself. I decided I wasn't going to let this lady stop me, so I took the items to the counter. 'You need a developer with this.' Great. '30 Volume.' I go and quickly find it myself, and after she rang it up, I remember I had a hole half bottle left under my bathroom sink! Duh. Then again, 'Great. So sorry but can you take the developer off? I literally just remembered I have a huge bottle at home!' I felt like an idiot and she had already made me feel uncomfortable. She let out one of those big 'I'm so annoyed with you' sighs again, but the transaction was almost over. I finally paid and apologized a dozen times for my troubles and she insisted it was fine and gave an unenthusiastic 'have a nice day'. The end. I gave it a 3 star because the girl who helped me the last time was great, and the location is pretty awesome, I can do all my shopping in one go. Didn't catch the rude employee's name, sorry.
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