It is not unusual for miscommunication to happen in the service industry but it is rare that an owner will not make an attempt to resolve the issue. Regrettably, this is the position that Aqua Caliente owner, Antonio Castaneda, took. It is especially atypical when you deal with repeat customers! His company provided us with an estimate for two pools back in September. One was completed with flying colors in October and one was scheduled for March due to severe winter weather. A day before the work was supposed to commence, we received an email confirmation from the office with the work schedule. In a follow up phone conversation, I brought up to managers' attention few details regarding the job. One of them was bead blasting of the existing grout and tile and another regarding the pool light repair. The next day nobody showed up...the phone calls were not returned for 4 days and finally we were advised that the owner decided to cancel the job because he didn't want to do tile bead blasting. Considering that it was part of original estimate and was confirmed a day before this was a breach of written contract and lack of respect for customers trust and time. My numerous attempts to get in touch with Mr. Castaneda were left unanswered.