I originally signed up about five weeks ago. I had an initial evaluation which went fine also I had a personal trainer for one session. After that he was supposed to write up a chart for me so I could come in and exercise on my own. I went back the following week no chart nobody knew where to look. I let that go. I called and made an appointment for the following week I came in they didn't have it on the books. They rescheduled for an hour later. I hung around the shopping center for the hour. When I went back they told me the trainer already had an appointment . I decided to cancel I spoke to the manager who asked if I would give them another chance. She seems to care and overall works hard to fix problems. She told me she would email me the workout which she did. The program was fine some of the terminology I didn't know also there were no guidelines of how much weight I should be using . She gave me a free personal training session and a phone number to schedule it. I called the number on Friday planning to schedule for the following Monday . No call back. I went Monday and cancelled my membership.