Have come in multiple times to this store to buy products and to visit the Genius Bar. Most recently, I had issues installing my Microsoft Office onto my Macbook, so I decided to see if the Apple Store could help since I had purchased the program there. I was that guy who showed up at 6:50 PM on Saturday when the store closes at 7 PM. Despite the unfortunate timing, the Apple associate was fantastic. He sat down with me for a good 20 minutes troubleshooting. After that didn't work, he ended up using Microsoft's customer service chat (because we couldn't find a phone number to save our lives) to resolve the problem. Seeing him work with the Microsoft professional made it very clear who had the better customer service, and knowledge of the product.
Microsoft had to remotely control my computer to go ahead and install the program, which eventually worked. I was hesitant to have the remote control installed on my computer, but the Apple associate explained exactly how it would happen and told me I wasn't going to leave until all downloaded programs were deleted to ease my mind.
This is just one of the many times the Apple Store has helped me. They are efficient, understanding, and will take the time to properly dissect the problem and not try to hit a quota of customers helped that day. If you have any computer issues, go to this store.