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| - i wish there was a 0 stars option.... I used this company based on their A+ rating with the BBB, but I think that is grossly inflated. For a company that installs furnaces, they don't seem to know how to do that very well...
1. They installed the wrong furnace! A cheaper version than the one I ordered. I would never have known either, based on all their receipts and paper work, but I am a nerd who reads owners manuals, and noticed that the efficiency rating on the manual didn't match the unit I ordered...
2. they failed city inspection. 3 times.
3. Did I mention they failed the city inspection, 3 times? That is a bit much I think. My home is 100 years old, but there are no amazing surprises there, and the city inspector actually highlighted pages from the furnace instruction manual that they did wrong...
I will say their customer service team were generally really good, but maybe they should put some more energy into hiring installers who know how to put in a furnace the first time, without city workers highlighting instruction manual pages for them.
It's hard for me not to make this review sarcastic and angry. In the end, they did eventually get it right (so far, lets see if it explodes next week...) but I would say save yourself the aggravation and the days of missed work (waiting for city inspectors to come, they don't book a time, you just have to be home that day...)
use someone else.
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