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  • Do not order online. They forgot a part of our order, so I call and let them know, then she says, and I quote, "Did no one tell you we're out of guacamole?" And I say, "No, shouldn't you have refunded the money if you knew you didn't have it?" So I drive all the way back to the store, and she shouts that they are closed upon me walking in the door. I explain I'm there for the refund. She hands me about $6 and I said, "It was $8" and she says, "oh I just refunded the chips and guacamole because you got the chips and salsa". I then explain we did not get it - plus, I had to drive all the way back....even if I did get it, what terrible customer service to try to save a couple bucks and still try to charge me? Especially when Yelp runs a free chips and salsa ad? She didn't even offer me anything - not even a "sorry". I tried to contact the main headquarters to complain, but they don't have an answering machine, and they don't have an email address either. I gave it two stars because I have never had an issue with them before this. We don't go here often because it's already overpriced, but with terrible service, I can't justify going here again.
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