Cluttered & uninviting. Just not what I'd want in a bookstore. They do have a large selection though, so I have to at least give them a couple of stars.
The shelves here just seem way too cluttered & it's tough to really find what you're looking for if you're just browsing. I usually like to check out what certain sections have to offer, & hardly ever head to a bookstore with a specific book in mind. That's tough to do here, trying to find your way through the clutter to an intriguing title.
They do have some seating in the middle for people to sit down & read, but these seats are usually filled with tired husbands waiting on their wives. Plus, it's way too loud in here to actually have a good atmosphere for reading. There's a Joe Mugg's coffee shop within the place, which only adds to the noise.
I prefer bookstores a little more quaint & a little more quiet, so this place just doesn't cut it. But I still jump in when I'm in the area.