We travel a lot to Vegas and always stay on Freemont St.
Denny's is obviously a fast, cheap meal and something we look forward to waking up to in the morning. We have been there over 20 something times and never have anything bad to say about it. The place is clean, the servers are ok and the food taste like Denny's.
This last trip has me never wanting to go back and it is a shame.
We ordered food to go for the family and a meal was forgotten. We did not realize it till we were far away. We were upset but nothing a refund could not change. I called the location and told them what happened. The girl who said she was the manager apologized and said "Sorry, that chick forgot to put it in the bag." Very unprofessional attitude and weak communication skills. Surprised she is your manager.
Well we asked for a refund and she said the opening manager could handle it the next day. The next day we went to Denny's for breakfast. After our meal was finished I asked to speak to a manager to speak about the refund. The manager said it would be a few days till the refund hit our account. Understandable. Well the end of this story, the refund never came.
I understand things can happen, like forgetting to put a meal inside the bag but when you say you are going to refund a person then REFUND them.
You have officially lost our family as customers. Thanks Denny's.
John-{aul 454896 9-29-14 11:58 (Ticket/server Number the next day)