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| - Placed an order for delivery with this store today, and was called later and told they couldn't deliver it because "he was the only one there today" so I would need to pick it up, but I would get a discount. As I had already submitted my credit card information when I placed the order, and didn't want to be charged for an order I didn't get, I went to pick it up.
When I arrived, there were at least 2 people that I could see working. As I had put the tip amount in when I placed the order online, I told him that I would need that amount removed, as I wasn't going to tip them for NOT delivering. Instead, he ran it through with the amount on. I noticed this before I signed, and told him I would not sign as it was incorrect. After quite a bit of trouble he finally reversed the charges and charged me the correct amount.
For the hassle of picking up, when I had specifically chosen the restaurant due to the delivery option, I should have been given a discount or a free item. Neither was given to me as he said he "couldn't" once I arrived, nor was an apology for them not being able to offer the service that they clearly offer.
Due to this, I will not be ordering from here again. There are many, many other restaurants in the Madison area, and I will be patronizing any of them instead of a restaurant that does not provide the service they advertise.
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