The hotel is set up to be really great, but it just falls flat. When I travel on business, I look for just a few things: free internet, a fitness center, and breakfast if possible. This place had all of the above and was in a good location so I was excited to get a pretty cheap rate through Egencia. But as soon as I got to my room the following happened:
--Hallway smelled like smoke
--Tried to plug in computer, 2 of 3 outlets did not work
--Tried to call to get a wake up call, neither of the phones in my room worked - that's safe!
--Upon not being able to get a wakeup call and not wanting to go downstairs at midnight, I tried to set the alarm...
--...which did not work either.
--There's free internet but the cable on the desk apparently charges you, and the wifi wasn't working very well.
--Air conditioning was erratic and I was either sweating or freezing all night despite it being set at the same temp all night.
A few pros:
--Continental breakfast was good, had what you would expect
--Room was clean
--Sleep number bed is nice
--Convenient location (despite being across the street from Paradise Adult Store or whatever it's called... gross)
If I come back to PHX on biz I'll try somewhere else first.