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| - I always felt like renting a car was such a daunting task; that is until I rented from Enterprise in the Phoenix Airport.
Rental Car counters have a separate 'terminal' at the airport. A convenient shuttle takes you for about an 8 minute ride. You enter a building just as large as some airport terminals, it is new and spacious. Each rental company has its own space.
Upon entering Enterprise, there were about 6 people in front of me, so I figured I was in for a long haul. I have never seen a rental car line move so fast. The agents were quick, efficient and friendly. Once the paperwork was done, I was directed to go downstairs where I would be met by an agent.
Downstairs, another counter and I was greeted pleasantly and told someone would be right with me. In the mean time, help myself to some bottled water for the road. A minute later, another employee comes in, introduces herself and shakes my hand. She brings me to the lot making small talk and shows me all the cars I have an option of. We inspected the car together, I signed the form and I was on my way.
The return was just as pleasant. Again quick and easy with such pleasant employees. Upon leaving both times, we were asked at the gate how everything was and how we liked the service. Other businesses can learn a thing or 2 about customer service from Enterprise PHX.
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