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  • Awful! Not only was the process excruciatingly slow, the staff didn't seem to care that people were in line at least 30 minutes before being served. Some people got so frustrated with the wait, they left to go to another rental company. I would have too but was next in line and already waited for close to 45 minutes. The most disturbing aspect of Thrifty is all the required add on costs. Just because the quote you received online was the cheapest, it certainly doesn't mean it will remain the cheapest once you get to the counter. Initial quote, $78 for 4 days. Now lets add all the extra hidden costs... +Customer facility charge, $15 +Vehicle license fee, $6.40 +Add spouse as driver, $10 (typically free at other companies) +Basic coverage for road side assistance, $24 (typically free st other companies). If the car dies due to mechanical issues, you are responsible fir getting it back to Thrifty if you dont get the coverage. What a bullsh* t cost. How do I know how well they maintain their cars! On top of all this, they require a gas receipt as proof that you filled the tank at a gas station at least 10 miles away. If the meter says full, its full. I shouldn't have to provide proof.
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