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  • Couple different thoughts here ... When my 8 year old chipped her touch on the sidewalk ...Dr Jim Hill was awesome. I did not deal with the issues directly although my wife did. After 13 years, I am getting better at listening to her and reading her. I can tell you that the service she and my daughter had that evening was powerful. Other times, yes, I would agree with a another review where the business may not listen well, clearly having a agenda that is not the clients. If they hit the clients needs often, it is because they do have things in place based on some listening and trends in the industry. So that is good. That said, about 95% of the businesses I visit are like not listening well ...I would hope we do better at our business at listening ...that is a huge goal of our D Angels. We'll be staying at Excellence in Dentistry ...and welcome any listening done!
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