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  • Let me start by saying NO I will not be returning to this clinic. My first appointment here I waited probably about 40 minutes after my scheduled appointment time and before I saw the midwife. The MA took me back to my room and took my vitals. I had to request to her that they take a urine specimen as well, for I wanted a complete well woman exam, after all this is what my insurance is paying for. I had to step outside the room after waiting for some time for the midwife, to ask how much longer would my wait be? Once the midwife came in she seemed very friendly and knowledgeable, but again I had to make a request for a Pap smear to be done, for I wanted a complete well woman exam! It's been a little over a week and I have not gotten any test results or even a phone call to say everything went well. When I called with my concern I was told to come in and speak with the midwife, upon my arrival they asked for a $50 co-pay which I refused to pay because I was not getting any treatment or an exam, it was more so a follow-up from my first appointment and me wanting to know what if any were the results of my exam. Instead of having the office manager come out to me, the receptionists had me stand at the front desk while she spoke to someone on the phone telling them and everyone else in the office my issues & personal medical information. Where was the patient confidentiality?! I left work early and lost wages for doing so I hurried through heavy traffic from downtown Phoenix all the way to Surprise to make this appointment, All of this could have been avoided with a simple return of a phone call from the midwife at her earliest convenience. I will find a new GYN, any suggestions are welcome.
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