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| - We have used this particular Domino's Pizza location for many years as it is close to our home. I am compelled to review them at this time due to numerous mistakes on orders, delayed deliver time and less than stellar customer service. They have forgotten to bring our beverages, dropped our pizzas on the floor, taken greater than 30 minutes to deliver pizza (we live less than one mile away) and never have we received notification, apologies about delays, mistakes on orders or any adequate compensation for poor customer service. Last weekend our pizzas had been out for delivery (you can check through their website the status of orders) more than 30 minutes, when the pizzas arrived, they were not in a heat saving container, the boxes were greasy and the driver did not explain or apologize for the delay (we always tip our drivers 30% or more, we are gracious customers) I called the store immediately, explained the situation, there was an uncomfortable silence which I had to then speak up and ask for compensation. My request was replied to with "if you want your pizzas replaced it will take more than two hours....." I stated that we didn't want to wait that long. Silence again. I asked to be refunded for my order then and asked for the name of the person I was speaking with. "Fine we will give you your money back" he almost hung up abruptly. I asked his name again and he replied. I have yet to be refunded, but I have been charged.
I will be making a call to a Higher Power so to speak, which is time consuming and pain staking in some instances. After being a customer for over 10 years I will never order again.
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